Shipping policy

Shipping Policy

Orders are sold in the US and charged in USD. Standard delivery includes free shipping, so no minimum purchase is required for the standard service shown at checkout. Available methods and any faster paid option are displayed before payment and may depend on the delivery address.

Processing

Most orders are prepared within 1-2 business days after payment authorization. Business days exclude weekends and recognized carrier holidays. Orders placed late in the day may begin processing on the following business day. Fraud review, address questions, extreme demand, or severe weather can extend preparation time; if action is needed, we will contact the email supplied at checkout.

Transit and tracking

After carrier acceptance, estimated transit is 4-6 business days for standard US delivery. This estimate is not a guaranteed arrival date because carrier routing, weather, remote destinations, and public holidays can affect movement. A shipping confirmation with a tracking reference is sent when available. Tracking may require up to 48 hours to show the first scan.

Address responsibility

Review the recipient name, street, unit, city, state, and postal code before placing the order. Contact support@suuqpp-fp.myshopify.com quickly if a correction is necessary. We cannot promise a change after fulfillment starts, and customers may be responsible for costs caused by an incorrect address they supplied.

Lost, delayed, or damaged shipments

If tracking stalls beyond the expected window, first check the delivery area and contact the carrier. Then email us with the order number and tracking details so we can investigate. For visible transit damage, retain the shipping materials and provide photographs. Confirmed damaged or incorrect shipments are handled under the Refund and Return Policy.

Regions and contact

International shipping is not available under this policy. Orders must use an eligible US destination. Questions are answered Monday-Friday 9-5 at support@suuqpp-fp.myshopify.com.

Tracking your parcel

A shipping confirmation email with a tracking link is sent as soon as the carrier scans your parcel. Tracking can take up to twenty-four hours to show its first movement, which is normal and does not mean the parcel is lost. If tracking has not updated after five business days, email support@suuqpp-fp.myshopify.com with your order number and we will open an enquiry with the carrier on your behalf.