Refund policy

Refund and Return Policy

We want each order to arrive as described and in usable condition. Customers have a 30 day return window beginning on the delivery date. Before sending anything back, contact support@suuqpp-fp.myshopify.com with the order number, the item involved, and a short explanation. Photos of the item, packaging, shipping label, and any visible damage help us review the request accurately.

Eligibility

Items should be unopened, unused, and in their original packaging unless they arrived damaged, defective, or different from what was ordered. Apparel must be unworn and unwashed, with original tags attached. Perishable goods, opened food, personalized goods, final-sale items, and gift cards cannot normally be returned for preference-based reasons. A damaged or incorrect item remains eligible for review even when its package had to be opened to discover the problem.

Request process

• Email the support team within the 30 day period.
• Include the order number and the email used at checkout.
• Describe the requested resolution and attach clear photographs where relevant.
• Wait for written authorization and return instructions before mailing a parcel.

Unapproved parcels may be refused because the warehouse cannot reliably associate them with an order. When a return is authorized, follow the provided carrier, label, and destination instructions. Customers are responsible for return shipping on preference-based returns. We cover reasonable return shipping when our team confirms an incorrect, defective, or transit-damaged item.

Inspection and refunds

After an authorized return reaches the designated facility, it is inspected for condition and eligibility. Approved refunds go to the original Credit/Debit Card or other original payment method. Our processing generally takes 5-10 business days after inspection. A bank or card issuer may need additional time to display the credit. Original expedited delivery charges are not refundable unless the shipment error was ours.

Exchanges, cancellations, and late requests

We do not promise direct exchanges because inventory changes quickly. An approved return may be refunded so the customer can place a new order. Cancellation requests should be sent immediately, but an order cannot be canceled after fulfillment begins. Requests submitted after the 30 day period are reviewed only where consumer law requires another remedy.

Contact

Questions and supporting documents should be sent to support@suuqpp-fp.myshopify.com Monday-Friday 9-5. This policy does not limit rights that cannot legally be waived.

Keep the return receipt and carrier tracking until the refund appears. We may request additional photographs or packaging information when reasonably necessary to distinguish a transit claim from ordinary wear. A partial refund is considered only when the customer agrees and applicable law permits it.