Frequently Asked Questions
- Where do you ship? Orders under this policy ship to eligible addresses in the US and are charged in USD. International delivery is not available.
- Is shipping free? Yes. Standard eligible service includes free shipping with no stated order minimum. Any optional faster service and its charge appear at checkout.
- When will my order arrive? Preparation normally takes 1-2 business days, followed by an estimated 4-6 business days in transit. Carrier events can extend the estimate.
- How do I track a parcel? Use the reference in the shipping confirmation. Allow up to 48 hours for a new label to receive its first carrier scan.
- What is the return window? Start an eligible request within 30 day of delivery by emailing the order number and relevant photographs.
- When is a refund visible? After inspection, an approved refund is generally issued within 5-10 business days. The bank may need more time to post it.
- Can I return food? Opened or perishable products cannot normally be returned for preference, but a damaged, defective, or incorrect shipment remains reviewable.
- Which payments are accepted? Checkout supports the Credit/Debit Card methods actually displayed. Availability can depend on device and billing information.
- How is payment protected? Shopify's PCI DSS compliant environment and authorized processors handle payment information. Never email a complete card number or security code.
- Can I cancel an order? Contact us immediately. Cancellation cannot be guaranteed after fulfillment has begun.
- How do I correct an address? Email before fulfillment starts. Once a parcel is accepted by the carrier, rerouting may be unavailable or carry a fee.
- Do I need an account? No. Customer accounts are disabled and checkout is offered as a guest.
- How do privacy opt-outs work? Email with “Do Not Sell or Share” in the subject. A valid Global Privacy Control signal is honored where required.
- How do I contact support? Email support@suuqpp-fp.myshopify.com. Messages are reviewed Monday-Friday 9-5, usually within 1-2 business days.
They remain 10826 W Hayward Ave, Glendale, Arizona 85307, United States so no contact information is fabricated.
Keep the order confirmation until every delivery or refund question has been resolved. Product packaging controls current ingredient and allergen information.