Contact Information
Our customer-care team can help with product information, order status, delivery questions, return requests, payment-status questions, and website accessibility. To protect account information, please use the email address entered at checkout when contacting us about an order.
Email support
Write to support@suuqpp-fp.myshopify.com. Include the order number, a concise description, and photographs when reporting damage or an incorrect item. Do not email a full Credit/Debit Card number, password, or security code. Messages are reviewed Monday-Friday 9-5, and a response is normally provided within 1-2 business days.
Order and delivery help
Before asking about shipment progress, review the confirmation and tracking messages. Standard processing is 1-2 business days, followed by an estimated 4-6 business days in US transit. Standard delivery includes free shipping. Return requests must follow the 30 day window, and approved refund processing generally takes 5-10 business days after inspection.
Phone
Reach the support team on (623) 388-1541 during support hours, Monday to Friday, 9:00 to 17:00. Keep packaging for damaged-goods claims. Privacy requests should clearly state the right being exercised, while opt-out emails should use “Do Not Sell or Share” in the subject.
If email is temporarily unavailable, retain the order documents and try again later; no unverified social account is designated as a support channel. Include only the personal information needed to resolve the request, and keep copies of correspondence until the matter closes.
Where we are
Our mailing address is 10826 W Hayward Ave, Glendale, Arizona 85307, United States. Written correspondence sent to that address reaches our support team.
How to reach us
Email support@suuqpp-fp.myshopify.com and a member of the support team will respond. Support hours are Monday to Friday, 9:00 to 17:00. Messages received outside those hours are answered on the next business day.
When you write to us, including your order number lets us look up the order straight away. For questions about a delivery that has already shipped, the tracking link in your shipping confirmation email is usually the fastest answer.